Contact Center

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Your contact center is the lifeblood of your enterprise, so anything that you can do to improve agent results and customer experience is a major win for your business. Our cloud based contact center solutions provide all of the features you need to run a world-class contact center across multiple channels (email, text, web chat, social media, calls, etc.) . We integrate with the applications you already use, which makes deployment simple. Plus we build custom solutions that make your team more effective.

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Omni Channel

As consumer technology has changed, so have expectations around how customers interact with companies. Customers expect the ability to interact over multiple channels (email, text, web chat, social media, calls, etc.) seamlessly. Contact centers need to deliver outstanding customer service through omnichannel technology that empowers their agents’ success.

Many contact centers struggle with multi-channel solutions that involve multiple technology silos that hinder customer satisfaction and management visibility. Our solutions offer true omnichannel technology by delivering:

• Seamless Customer Experience: All interaction channels managed by a single routing engine that enables a seamless experience across channels

• Single Routing Logic: A single set of routing logic across all interaction channels

• Personalized Interaction: A personalized interaction for each customer regardless of how they interact

• Integrated Contact History: Integrated contact history across channels at the agent’s fingertips

• Consolidated Reporting: Consolidated reporting out of a single database

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